How to download and install McAfee consumer products


Environment

All McAfee Security Suites
Microsoft Windows
Apple Mac OS X
Google Android (smartphones and tablets)
Apple iOS (smartphones and tablets)

Summary

This article describes how to download and install McAfee consumer security products.

Support Wizard
If you'd prefer guidance while installing your product, click here to see our guided steps: http://www5.nohold.net/McAfeeEndUser/login.aspx?pid=3&login=1&ruleid=596   .
NOTE: When you click the link above, a new window will open. Simply follow the prompts and, when you have completed the guided steps, close that window.


If the guided steps did not help, or if you would like more detailed installation instructions, follow the steps below.

NOTE: For information on which versions of McAfee, Intel Security, Windows, OSX, iOS, and Android are currently supported, see:
  • TS102471 - Minimum System Requirements for McAfee Security Suites for Windows and Mac
  • TS102472 - Minimum System Requirements for McAfee Mobile Security Suites on iOS and Android
Follow the relevant solution in this article, depending on the product you are installing.

Solution 1

How to install on a PC or Mac for the first time
Use the following steps if you are on the device where you want to install your McAfee software. The first time you install your McAfee software, our My Account dashboard will help you get started.
  1. Open your web browser and go to http://home.mcafee.com.
  2. Click My AccountSign In.
  3. Under Log in to McAfee, type the email address and password that you used when you created your McAfee account, and then click Log In.
     
    NOTE: If you do not have a McAfee account, click Register Now under Are you a new user? and follow the prompts. Log in when your account has been created. If you want the website to remember your user name in the future, select Remember Me.
     
  4. From the drop-down menu, select the McAfee software you want to install. (You can select a McAfee suite, or additional products.) 
  5. Select the device type in the drop-down menu, then click Download.
     
    NOTE: You can also select additional protection products such as Family Protection or True Key.
     
  6. Read the License Agreement, and continue to download and install your McAfee software. If a serial number is shown, make a note of it because you might be prompted to enter it later. Alternatively, do not close the browser because the McAfee installer might prompt you for the serial number, which is shown on the download page.
  7. Follow the on-screen instructions to install and configure your McAfee software. 

How to install your McAfee software from another device
Use the following steps if you are not on the device where you want to install McAfee software.
  1. Go to http://home.mcafee.com on the other computer or device.
  2. Click My Account, Sign In.
  3. Type the email address and password that you used when you created your McAfee account, and then click Log In
     
    NOTE: If you do not have a McAfee account, click Register Now under Are you a new user? and follow the prompts. Log in when your account has been created. If you want the website to remember your username in the future, select Remember Me.
     
  4. Hover your mouse over My Account, and in the drop-down menu click Subscriptions.
  5. Click Add Device next to your McAfee subscription.
  6. Select the device type and click Send Link.
  7. Type the email address for the device that you want to receive the download link, and then click Send Email.

Solution 2

How to install your McAfee software on an additional PC or Mac, or re-install your McAfee software on your PC or Mac

Use the following steps if you are on the device where you want to install McAfee software. 

NOTE: After your first installation, you can install your McAfee software on additional devices (provided you have enough unused licenses).
  1. Go to http://home.mcafee.com on the computer you want to protect.
  2. Click My Account, Sign In.
  3. Type the email address and password that you used when you created your McAfee account, and click Log In
     
    NOTE: If you do not have a McAfee account, click Register Now under Are you a new user? and follow the prompts. Log in when your account has been created. If you want the website to remember your user name in the future, select Remember Me.
     
  4. Hover your mouse over My Account and, in the drop-down menu, click Subscriptions.
  5. Click Add Device next to your McAfee subscription.
  6. Select the device type, and click Download if you want to install on another device. Then click Send Link, type the email address of the other PC that will receive the link, and click Send Email.
  7. Select the McAfee product you want to install, and then click Download.
     
    NOTE: You can also select additional protection products, such as Family Protection or True Key.
     
  8. Read and accept the McAfee License Agreement, click Download, and run the setup file.
  9. If a serial number is displayed, make a note of it because you might be prompted to enter this later. Alternatively, do not close the browser because the McAfee installer might prompt you for the serial number, which is shown on the download page.
  10. Follow the on-screen instructions to install and configure your McAfee software.

Solution 3

How to install on a mobile Android device (smartphone or tablet) from the Google Play Store
Use the following steps if you are on the device where you want to install McAfee software.
  1. Open the Google Play Store, and search for McAfee Security and Power Booster.
  2. Tap Install, and wait for installation to complete.
  3. Open the McAfee Security app, read the End User License Agreement (EULA) and Privacy Notice, and then tap Accept and Start Protection. Wait for the configuration process to complete.
  4. In your web browser, go to http://home.mcafee.com.
  5. Tap Options, All Products, and then tap Options, My Account, Sign In.
  6. Type your email address and password, and then tap Log In.
     
    NOTE: If you do not have a McAfee account, tap Register Now under Are you a new user? and follow the prompts. Log in when your account has been created. If you want the website to remember your user name in the future, select Remember Me.
     
  7. Tap Subscriptions, tap Add Device, and then select mobile device.
  8. Click Send Link, select the device type and the subscription that you want to install, and then click Next.
  9. Select Text it, or Email it, depending on how you want to receive the activation code.
  10. Type the email address or phone number, click Text me or Send email, and then wait to receive an activation code.
  11. Open McAfee security, tap the User icon in the top-right corner, and then tap Got an activation code.
  12. Type the activation code you received and wait for activation to complete.
  13. When you are prompted to create a 6-digit PIN, type a PIN of your choice and confirm it.
  14. Tap the orange circle at the top right of the screen, select Set your security question, and then type the 6-digit PIN that you created.
  15. Select two questions, provide two relevant answers, then tap Save.
  16. Tap Activate Uninstall Protection, tap Activate, and then tap Finish.
  17. Your McAfee product can be accessed from the home screen or from Installed apps.


How to install on a mobile Android device (smartphone or tablet) from another device
Use the following steps if you are not on the Android device where you want to install McAfee software.
  1. Go to http://home.mcafee.com
  2. Tap My Account and click Sign In.
  3. Type the email address and password that you used when you created your McAfee account, and then tap Log In.  
     
    NOTE: If you do not have a McAfee account, click Register Now under Are you a new user? and follow the prompts. Log in when your account has been created. If you want the website to remember your user name in the future, select Remember Me.
     
  4. Under My Account, tap Subscriptions.
  5. Click Add Device and then select mobile device.
  6. Click Send Link, select the device type and the subscription that you want to install, and then click Next.  
  7. Select Text it or Email it depending on how you want to receive the activation code.
  8. Type the email address or phone number and click Text me or Send Email.
  9. Open the text or email that you received and install your McAfee software from the link. 
  10. After your installation is complete, open your McAfee software, tap the User icon in the top-right corner, and then tap Got an activation code.
  11. Type the activation code you received and wait for activation to complete.
  12. When you are prompted to create a 6-digit PIN, type a PIN of your choice and confirm it.
  13. Tap the orange circle at the top right of the screen, select Set your security question, and then type in the 6-digit PIN that you created.
  14. Select two questions, provide two relevant answers, and then tap Save.
  15. Tap Activate Uninstall Protection, tap Activate, and then tap Finish.
  16. Your McAfee product can be accessed from the home screen or from Installed apps.

Solution 4

How to install on a mobile iOS device (iPhone, iPad, or iPod)
Use the following steps if you are on the iOS device where you want to install McAfee software.
  1. Open the Safari web browser and go to http://home.mcafee.com
  2. Tap Options, My Account, Sign In.
  3. Type your email address and password, and then tap Log In
     
    NOTE: If you do not have a McAfee account, tap Register Now under Are you a new user? and follow the prompts. Log in when your account has been created. If you want the website to remember your user name in the future, select Remember Me.
     
  4. Tap My Account and, from the drop-down menu, select the McAfee subscription you want to install.
  5. Tap Download, agree to the McAfee License Agreement and Policy Notice, and then tap Download.
  6. Tap Get, Install. Log in to the App Store if prompted.
  7. When the installation has completed, open the McAfee app and log in using your McAfee credentials.
  8. Accept the McAfee License Agreement and Privacy Notice.
  9. Tap Next and wait for your app to activate. After installation is complete, the app can be accessed from your home screen.


How to install on a mobile iOS device from another device.
Use the following steps if you are not on the device where you want to install McAfee software.
  1. Go to http://home.mcafee.com on the other computer or device.
  2. Tap My Account, and then click Sign In.
  3. Type the email address and password that you used when you created your McAfee account, and then tap Log In
     
    NOTE:
    If you do not have a McAfee account, click Register Now under Are you a new user? and follow the prompts. Log in when your account has been created. If you want the website to remember your user name in the future, select Remember Me.
     
  4. Under My Account, tap Subscriptions.
  5. Tap Add Device, and then select mobile device.
  6. Tap Send Link, select the device type and the subscription that you want to install, and then tap Next.
  7. Select Text it or Email it depending on how you want to receive the activation code.
  8. Type the email address or phone number and tap Text me or Send Email.
  9. Tap the download link that you receive, and then follow the prompts to complete the installation. 

Related Information

How to redeem a retail card, or activate your subscription:
  1. Open a web browser and go to the URL shown on your retail card.
  2. Select your country and language from the drop-down menu.
     
    NOTE: The registration page attempts to select the correct region; however, the data chosen may be incorrect. Confirm that the information is correct before you continue.
     
  3. Type the registration number from your retail card.
  4. Type your email address and click Submit.
  5. Ensure that your email address is correct, then click Verify.
     
    NOTE: If your email address is incorrect, click Edit to return to the previous screen, correct your email address, and then click Verify to continue.
     
  6. Follow the on-screen instructions to create a McAfee account and use the installation steps in this article.

Previous Document ID

307225

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